Search results for "Street-level bureaucracy"

showing 2 items of 2 documents

The Role of Contextual Factors in the Influence of ICT on Street-Level Discretion

2017

Public service workers in the frontline have traditionally enjoyed a wide freedom to make decisions during policy implementation. Research shows that technology has both constraining and enabling effects on public service workers affecting their ability to exercise discretion. What remains unclear is under which circumstances discretion is influenced by technology. Using a case study approach and drawing on neo-institutional theory, this paper studies a court to identify contextual factors affecting the phenomenon. Findings show that technology has no unilateral effect on street-level discretion, and is found moderated by contextual factors such as the degree of social complexity in a case,…

E-Governmentbusiness.industrymedia_common.quotation_subject05 social sciencesSocial complexityPublic relationsStreet-level bureaucracyDiscretion0506 political scienceInformation and Communications TechnologyPhenomenon0502 economics and businessPolicy implementation050602 political science & public administrationPublic serviceBusiness050203 business & managementmedia_commonProceedings of the 50th Hawaii International Conference on System Sciences (2017)
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Digital discretion: A systematic literature review of ICT and street-level discretion

2018

Public AdministrationSociology and Political ScienceE-GovernmentCommunicationmedia_common.quotation_subject05 social sciencesPublic administrationDiscretionStreet-level bureaucracy0506 political scienceSystematic reviewInformation and Communications Technology0502 economics and business050602 political science & public administrationSociology050203 business & managementInformation Systemsmedia_commonInformation Polity
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